Shipping Policy

Thank you for shopping with Streetville. Please review our shipping policy below before placing your order.

Processing Time

• In-stock items are typically processed within 2-5 business days.
• Orders are not processed or shipped on weekends or holidays.
• During new product launches or high-volume periods, processing times may be slightly longer.

Pre-Order Items

Products marked as "Pre-Order" will have an estimated production timeframe listed on the product page.

• If your order contains both an in-stock item and a pre-order item, your entire order will ship together once the pre-order item is complete unless otherwise stated.
• Production timelines are estimates and may vary depending on manufacturing and logistics.

Shipping Times

After your order has shipped, estimated delivery times are:

• United States: 3–5 business days
• International: Delivery times vary by destination.

Shipping estimates are provided by the carrier and are not guaranteed.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with your tracking number.

Please allow up to 24 hours for tracking information to update after your shipping label has been created.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If you notice an error, please contact us immediately. Once an order has shipped, we are unable to change the shipping address.

Streetville is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Delayed, or Stolen Packages

Once your package has been handed over to the shipping carrier, delivery is outside of our control.

Streetville is not responsible for delays caused by the shipping carrier, weather conditions, customs, or other unforeseen circumstances.

If your tracking shows your package as delivered but you have not received it, we recommend:

• Checking around your delivery location.
• Checking with neighbors or household members.
• Contacting the shipping carrier directly.
• Filing a claim with the carrier if necessary.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country.

These charges are not included in your purchase price or shipping cost.

Order Changes & Cancellations

Orders may only be modified (only change of address) before they have entered processing but not canceled.

Once production or shipping has begun, changes and cancellations cannot be guaranteed.

Questions

If you have any questions regarding your order, please contact us through our Contact page, and our team will be happy to assist you.

Thank you for supporting Streetville.